Returns & Exchanges

At Nectar Sleep, we want you to be 100% satisfied with your sleep experience, which is why we offer a 365-night trial period to ensure your new mattress is the perfect fit. If you are not completely happy, we make the return process simple and stress-free by coordinating a local pickup and providing a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated Sleep Specialist team via chat or email after completing your mandatory 30-night break-in period to start your return or exchange.

• 2.
  Verification Process

  Provide your order number and photos of the mattress or product to confirm it is in a clean, undamaged condition and eligible for return under our trial terms.

• 3.
  Coordinate Pickup

  We will work with you to schedule a convenient pickup time with a local charitable organization or recycling partner to remove the mattress from your home.

• 4.
  Receive Your Refund

  Once we receive confirmation that the item has been picked up or donated, we will process a full refund to your original payment method within 7-10 business days.